Latest Community Connections South Molton newsletter
Please click here to open the newsletter. (24/02/17)
Samaritans helped me when nobody else was up
Important Press Release Concerning Practice Merger
Following our patient survey, discussions with North, East and West Devon Clinical Commissioning Group, our patient groups, and NHS England we are pleased to confirm that we will be merging our practices from 1st April 2017 and we will be known as South Molton Medical Centre... Please click here to continue reading.
An open letter from the Practice Manager to all Patients
PUBLIC RESPONSE TO ANONYMOUS PATIENT COMPLAINT REGARDING PATIENT CONFIDENTIALITY
5th January 2017
Following a letter which was received anonymously late last year, I am publically responding to explain the situation regarding patient confidentiality.
The letter stated that some patients were unhappy about the medical receptionists having access to their medical records and that the medical receptionist asks private and personal questions.
Firstly I can assure you that all staff working at the practices have undertaken confidentiality training and must adhere to strict rules to protect patient confidentiality. The receptionists are a very important part of the team and in order to ensure patients receive the best possible treatment they need access to patient medical records.
The reason they ask what appear to be private questions is to ensure the GP or Nurse you are seeing has all the information and the correct allocation of time to deal with your problem adequately. It would be difficult for patients if they were booked in with a GP or Nurse who did not offer the service they required. The receptionists have been instructed on behalf of the doctors to ask these questions.
I hope this alleviates any concerns patients have, but if not please feel free to speak to me regarding individual situations.
East Street Surgery
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LETTER CONCERNING FUTURE OF GP SERVICES IN SOUTH MOLTON
Please read this letter concerning the future of GP services in South Molton and follow the link at the end to complete a patient survey. Many thanks. (25/11/16)
Further information added to our Carers page
Please look at our Carers Information page for recently added items including details of Carers' Training and a Carer's Newsletter. (18/11/16)
Flu vaccinations are still available
New integrated urgent care services
The NHS 111 and out-of-hours GP services across Devon, Plymouth and Torbay will be integrated from October 1 to provide a more streamlined service, with quicker access to medical help and advice for patients. The new service will be known as the Integrated Urgent Care Service.
The new service has been planned following national guidance from NHS England. It will offer shorter waiting times for patients, with the introduction of appointments at NHS out-of-hours treatment centres and more home visits for patients who are unable to travel to see a GP at weekends and overnight. There will also be increased clinical support for the NHS 111 service so patients will only be triaged once.
The new provider of the service, Devon Doctors, has an excellent reputation for delivering high-quality, safe services and has delivered urgent out-of-hours medical care across the county for more than 20 years.
In order to make sure patients and the public have all the information they need about the new service, NHS Northern, Eastern and Western Devon Clinical Commissioning Group [NHS NEW Devon CCG] has created dedicated pages on its website packed with information about the new service:
Dr Ryan Strzelecki is our new registrar joining us for 6 months training
Medicine Waste - we encourage patients not to hoard their medication
Need an NHS Dentist
What to do if you would like regular dental care or need urgent dental treatment. Please click here for more information. (15/08/16)
97% of East Street Surgery patients rate the practice as good
The East Street Surgery practice has come joint top of North Devon's surgeries for patients' rating of good overall experience in a recent NHS survey. The GP Patient Survey (GPPS) is an England-wide survey, providing practice-level data about patients' experiences of their GP practices. The organisation Ipsos MORI administers the survey on behalf of NHS England.
Read more at http://www.northdevonjournal.co.uk/gp-patients/story-29528342-detail/story.html#pR3chES4a5hXXxO9.99 (22/07/16)
You do not always need to see a doctor for indigestion or heartburn symptoms
Community pharmacists can offer advice on how to ease your symptoms. Many treatments can be purchased from your local pharmacist or supermarket, often at a very reasonable price and cheaper than the cost of the prescription.
Most people will not need to seek medical advice for their indigestion.
However, see your GP if you have recurring indigestion and any of the following apply:
•you are 55 years old or over
•you have lost a lot of weight without meaning to
•you have increasing difficulty swallowing (dysphagia)
•you have persistent vomiting
•you have iron deficiency anaemia
•you have a lump in your stomach
•you have blood in your vomit or blood in your stools
Physical activity benefits adults and older adults
Reduces your chance of Type ll Diabetes by 40%, Cardiovascular Disease by 35%,
Depression & Dementia by 30%, Joint and Back Pain by 25% and Colon & Breast Cancer by 20%. Click here for more info.
Don't let shingles become a burning issue - NHS vaccination
Shingles can be a very unpleasant condition that for some can cause debilitating pain and disruption to daily life. Shingles occurs more frequently in older people as the incidence of shingles increases with age.
The shingles vaccine is given as a single injection into the upper arm. Unlike the flu jab, you'll only need to have the vaccination once.
The shingles vaccine is expected to reduce your risk of getting shingles. If you are unlucky enough to go on to have the disease, your symptoms may be milder and the illness shorter.
It's fine to have the shingles vaccine if you've already had shingles. The shingles vaccine works very well in people who have had shingles before and it will boost your immunity against further shingles attacks.
Who can have the shingles vaccination?
If your age on 1st September 2015 was 70, 71 or 72 you are eligible. You are also eligible if you were aged 78 or 79, although patients lose their eligibility on the day of their 80th birthday. It’s important that you don't leave it too late to have the vaccination, as your GP may only be able to give it to you before 31 August 2016.
For more information visit the NHS Choices website at www.nhs.uk. (19/05/16)
Stay Well - a guide to help you choose the right NHS service for you
and your NHS. Please click here to view the guide to see which NHS service is right for you.
Voluntary Car Driving - Helping your Community
If you have a little time to spare and are interested in becoming a volunteer car driver, to find your local Community Car Scheme please contact Devon Access to Services Project on 01271 859261.
Click here for more information. (13/05/16)
Link Centre drop-in for people with Mental Health issues
Barnstaple Link Centre are currently planning a drop in at South Molton for people with Mental Health issues; starting on Monday June 6th from 2pm - 3.30pm at Griffin's Yard in the café upstairs.
A member of the Barnstaple Link Centre Team will be there each week.
Link Centre staff, known as support workers, are experienced in working with people with a wide range of mental health needs. They recognise that people's needs may change so are sensitive and flexible about how they can give support.
For further info please contact Rosie Boundy or any of the team on 01271 322943.
Find out if Community Connections South Molton can help you
Community Connections help people and organisations get together to help people get the support they need. Click here for more information.
Patient Transport in Devon - advice and help to plan your journey
to a non-emergency NHS medical appointment. Please click here to find the relevant Single Point of Contact telephone number for your local area. Alternatively, the South Molton and District Volunteer Bureau can provide transport to your hospital/medical, optician, dentist and chiropody appointments.
Please contact them on: 01769 573167 and leave your name and telephone number on their answering machine and a volunteer will contact you to help you with transport. There is a small charge for this service @ 45p per mile. (03/03/16)
Changes to Ear, Nose and Throat (ENT) Services in North Devon
Please click here for more information.
Not sure what to do when your child is unwell?
Download the free HANDi Paediatric app and get expert advice, support and guidance for common childhood illness. Available on Google Play and Apple App Store
Online Services for Children are now available
Online services are now available for children under 14 years of age through proxy access via their parent/carers account. You will be required to register for this service in person at the Surgery in the normal way. Once a child reaches 14 they will have to register in their own right. Parents will however not be granted access to their online detailed coded record.