Merger of South Molton Health Centre and East Street Surgery into a single practice entity
Press release - from South Molton Health Centre and East Street Surgery
Following our patient survey, discussions with the North, East and West Devon Clinical Commissioning Group, our patient groups, and NHS England we are pleased to confirm that we will be merging our practices from 1st April 2017 and we will be known as South Molton Medical Centre.
Thank you to all our patients who contributed to our patient survey regarding the opportunity for us to become one practice. The outcome of the survey has been really positive and has given us the information we required to focus on patient concerns going forward. The main concern from patients was the ability to be able to see their usual GP. We can confirm that all patients will still be able to make appointments with their usual GP if they choose and we hope the changes to the way we work should enable this is be even easier.
As part of this exciting development to be one practice providing the primary care needs of the population of South Molton we have been lucky to secure some NHS funding to redevelop our current site in East Street into a modern general practice. This will be a four stage approach, the first stage (called enabling phase) will physically join the buildings on the ground floor via the waiting rooms, and the first floor through two offices. Once this is done you may be asked to see a GP or Nurse in a part of the building you have not currently used, but the reception staff will be on hand to help and guide you.
During the merger we anticipate that other than the physical changes mentioned above, patients will notice little change other than we will be giving all patients the opportunity to see our Same Day Team for anything which needs to be dealt with on that day, this will include a Nurse Practitioner, possibly a Pharmacist and a Duty Doctor. This may be over the telephone or face to face if more appropriate. Our reception team will play a key role in this process, so please do be prepared to give as much information to them as possible to enable them to sign post you so you get the best possible treatment.
You may also encounter doctors and nurses who you are not familiar with, but please be assured that your full medical records are available to them, informing them of previous medical conditions and medications you may have previously taken. We aim over time to combine our telephone systems and streamline to one number, but patients will be kept informed of these changes as they happen.
We are working with David Wilson Partnership in Barnstaple to deliver a facility which is designed to deliver modern day primary care to you. The build project is planned in three additional stages and we look forward to meeting with you soon to share this vision for South Molton Medical Centre, this date is to be confirmed but we hope it will be in late February or early March. During this afternoon/early evening event we plan to have the building drawings and plans on display for your comments, as well as members of the clinical and reception team for you to talk to.
Whilst we are in the construction phase as it is our plan not to move out but to work around the build project which we realise will be challenging for everyone. At every stage we will be considering the safety of patient and staff and are working with a team of people to deliver this scheme.
We want to thank all our patients in anticipation for the disruption this will cause and want to ensure you all that we will work our hardest to create the least disruption to our services as possible.
GPs and Staff of South Molton Health Centre and East Street Surgery - 24/01/2017
Drs Gibb, Bowyer, Geary and Britten
South Molton Health Centre &
Drs Payne, Pike, Mihai, Miller and Chappell
East Street Surgery
Welcome to this document about shaping the future of GP services at South Molton Health Centre and East Street Surgery
Both South Molton Health Centre and East Street Surgery are looking to the future and considering ways to maintain and improve the quality of care we provide for our patients, develop services and increase access for the future, whilst remaining financially viable and sustainable in order to continue to offer health care to patients in this locality.
Any new model needs to be sustainable offering long term care and support to all our patients. As patient numbers grow that is looking increasingly difficult to do by ourselves, but can be made possible by the merger of South Molton Health Centre and East Street Surgery into a single practice entity.
GPs and staff from both practices are supportive of this proposed merger and exciting development.
We believe this merger will offer important patient benefits combining our strengths, developing our team and enabling us to further improve and enhance our patient experience, you will not have to change you GP and you will still be able to see the GP of your choice. While this merger obviously signifies change, we are committed to making the process of integrating the two practices seamless to you.
Joint working would provide the opportunity for the following benefits:
- Access to Nurse Practitioner and duty doctor daily, offering same day appointments for patients who need to be dealt with more urgently.
- Improved continuity of care for those with complex needs or long term health problems. GPs will have more time to devote to their own patients due to the same day team working arrangements above.
- A better ability to respond to the challenge of extending surgery hours during weekday evenings and the weekends, should the need arise.
- New services and alternative health professionals such as Pharmacists and Paramedics etc
We will be pleased for your feedback and answer any concerns you have.